Privacy Policy

This policy explains how La Costa Taqueria handles information submitted through our pickup-ordering website.

Information we collect

We collect your pickup name, U.S. mobile number, selected location and time, order contents, customizations, transaction identifiers, SMS consent record, and an optional email address. We also retain security, printer, notification, and audit records needed to operate and protect the service.

Website analytics

We collect first-party, anonymous website activity such as visits, page views, active sessions, device category, general referral category, cart starts, checkout starts, and menu items added. These analytics do not contain customer names, phone numbers, email addresses, full referring URLs, IP addresses, or advertising identifiers. Anonymous session records expire after approximately 30 days; aggregate daily totals may be retained for business trend reporting.

Payments

Card payments are processed by Helcim. La Costa does not receive or store your full card number or security code. We retain payment status, amount, and transaction identifiers so we can confirm an order, investigate a problem, or issue a refund.

Transactional text messages

When you place an order, you expressly agree to receive transactional text messages about that order. Message and data rates may apply. Reply STOP to unsubscribe. This consent is not consent to marketing and will not be reused for promotional messages.

Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We share it only with service providers that deliver the requested order communication or as required by law. Text-message opt-in data and consent are not shared for marketing.

Service providers and retention

Firebase supports hosting, authentication, database, and server operations; Helcim processes payments; and Twilio delivers transactional SMS. Each provider receives only information needed for its role. We retain records as reasonably required for order fulfillment, accounting, fraud prevention, dispute resolution, legal obligations, and system security.

Contact

For privacy questions, call La Costa at (209) 832-4031 or visit 240 E. 11th St, Tracy, CA 95376. Our second pickup location is 311 E. Grant Line Rd, Tracy, CA 95376, (209) 833-8583.