Refund Policy

La Costa starts preparing online orders after payment is verified and the kitchen receives the ticket. Please review your order carefully before paying.

Cancellations and changes

Call the selected pickup location immediately if you need to request a change or cancellation. We cannot guarantee a change or refund after preparation has started. Customer mistakes, a changed mind, or failure to collect an order may not qualify for a refund.

Missing, incorrect, or unfulfilled orders

If an item is missing, incorrect, or cannot be fulfilled, contact the selected store as soon as possible, preferably within one hour of pickup. Depending on the circumstances, La Costa may remake the item, provide a substitute with your approval, or refund the affected item or order.

Refund processing

Approved refunds are returned through Helcim to the original payment method. Bank posting times vary and are controlled by the card issuer; La Costa cannot guarantee a specific posting date.

Contact the correct store

• 11th Street: 240 E. 11th St, Tracy, CA 95376, (209) 832-4031
• Grant Line Road: 311 E. Grant Line Rd, Tracy, CA 95376, (209) 833-8583

Have your order number and pickup name available when you call.